Our policies & procedures

This part of the publication scheme sets out our main policies and procedures for delivering our services:

Our main policies:

Safeguarding adults and children:

Equality and Diversity:

Disabled Adaptations Policy

Each council has made money available to make adaptations to the homes of tenants who are disabled or who have a disabled member of their family. Adaptations can range from grab rails, stair lifts and flush floor showers.  All adaptations have to be approved by the occupational therapy service and are subject to a limited annual budget, which can mean that there is a waiting list.

Each council has its own policy and criteria which can be viewed below:

If you have any questions regarding these policies, please contact your local council.  You can find out their contact details from our contact us page.  

You might be interested in how we can adapt homes for older or disabled residents.

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