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Contact us

Our phone lines can get busy during peak periods, so it's always worth trying to find the answer on our website before calling your local office.  If you do call, please listen carefully to the options available so we can make sure you get put through to the right team.

 

 

Contact information by district

Contact us in Canterbury

For Repairs:

  • For general repairs email Mears or call  0800 313 4740 
  • For gas servicing and maintenance call Swale Heating 0800 111 4648

For Housing Enquiries:

For Leaseholder and Right to Buy enquiries:

Please choose the right option when you call:

  • For rent or payment enquiries press 1
  • To report a repair press 2
  • For housing press 3  
    In Housing you can choose to press 1 for rubbish or fly tipping , 2 to find new home, housing register or mutual exchange, 3 for Leasehold or Right to Buy, 4 for garages or 5 for other housing matters

Important information:

Our staff and contractors always carry ID badges and every letter we send you should be printed with our official East Kent Housing logo and the logo of the contractor delivering the work. If you ever have any doubt regarding a letter you receive regarding works to your home or a person who visits you about carrying out work to your home please get in touch with us.

Other useful numbers 

 

Contact us in Dover

For Repairs:

  • For general repairs email Mears or call 0800 0234 320  
  • For gas, hot water and central heating repairs call Swale Heating on 0800 731 1886
  • To report a repair for your UPVC window or door call 08456 062607

For Housing Enquiries:

Please choose the right option when you call:

  • For rent or payment enquiries press 1
  • To report a repair press 2
  • For housing press 3  
    In Housing you can choose to press 1 for rubbish or fly tipping , 2 to find new home, housing register or mutual exchange, 3 for Leasehold or Right to Buy, 4 for garages or 5 for other housing matters

For Leaseholder and Right to Buy enquiries:

Important information:

Our staff and contractors always carry ID badges and every letter we send you should be printed with our official East Kent Housing logo and the logo of the contractor delivering the work. If you ever have any doubt regarding a letter you receive regarding works to your home or a person who visits you about carrying out work to your home please get in touch with us.

Other useful numbers:

Contact us in Shepway: 

For housing or tenancy matters:

For repairs:

  • For household or communal repairs to Mears: 01303 247 930
  • For central heating repairs to Swale Heating: 01795 47 70 98
  • For UPVC window or door call Mila on 08456 062607
  • If you need to reach staff at East Kent Housing call 01303 858 600 

For Leaseholder and Right to Buy enquiries:

Important information:

Our staff and contractors always carry ID badges and every letter we send you should be printed with our official East Kent Housing logo and the logo of the contractor delivering the work. If you ever have any doubt regarding a letter you receive regarding works to your home or a person who visits you about carrying out work to your home please get in touch with us.

Other useful numbers 

Contact us in Thanet

For Repairs:

  • For general repairs call  0800 023 4320
  • For gas servicing and maintenance call Swale Heating 0800 121 6860

For Housing Enquiries:

Please choose the right option when you call:

  • For rent or payment enquiries press 1
  • To report a repair press 2
  • For housing press 3  
    In Housing you can choose to press 1 for rubbish or fly tipping , 2 to find new home, housing register or mutual exchange, 3 for Leasehold or Right to Buy, 4 for garages or 5 for other housing matters.

For Leaseholder and Right to Buy enquiries:

Important information:

Our staff and contractors always carry ID badges and every letter we send you should be printed with our official East Kent Housing logo and the logo of the contractor delivering the work. If you ever have any doubt regarding a letter you receive regarding works to your home or a person who visits you about carrying out work to your home please get in touch with us.

Other useful numbers: 

Thanet District Council: