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How long will my repair take?

Our priority to to fix emergency and urgent repairs, so it's important that you know the timeframes we expect our repair contractors to work towards. Please select your local area below to find out:

 

Repair response time in Canterbury

Our contracts with Mears and Swale Heating set out how quickly they they will respond to your repair requests.

For household repairs from Mears:

  • Emergency repairs - within 4 hours
  • Urgent repairs - within 24 hours
  • Routine repairs - within 16 days

For gas and heating repairs from Swale Heating:

  • Emergency repairs - within 4 hours
  • Urgent repairs - within 4-24 hours
  • Routine repairs - within 24-72 hours

Don't forget!

Please check that your meter hasn't run out of credit before reporting a loss of gas heating or electricity.

Understand the different types of repairs - emergency, urgent and routine for household repairs carried out by Mears.
We use different definitions and timeframes for our gas contractor.

Repair response time in Dover

We have set a standard with our repairs contractor that sets out the timeframe they will respond to your repair requests.

For Household repairs from Mears:

  • Emergency repairs - within 4 hours
  • Urgent repairs - within 3 days
  • Routine repairs - within 15 days

For Gas and Heating repairs from Swale Heating:

  • Emergency repairs - within 4 hours
  • Urgent repairs - within 4-24 hours
  • Routine repairs - within 24-72 hours

Don't forget!
Please check your meter hasn't run out of credit before reporting a loss in gas heating or hot water.

Understand the different types of repairs - emergency, urgent and routine

Repair response time in Shepway

We have set a standard with our repairs contractor that sets out the timeframe they will respond to your repair requests.

For Household repairs form Mears:

  • Emergency repairs - within 4 hours
  • Urgent repairs - within 3 days
  • Routine repairs - within 16 days

For Gas and Heating repairs from Swale Heating:

  • Emergency repairs - within 4 hours
  • Urgent repairs - within 4-24 hours
  • Routine repairs - within 24-72 hours

Don't forget!
Please check your meter hasn't run out of credit before reporting a loss in gas heating or hot water.

Understand the different types of repairs - emergency, urgent and routine

Repair response time in Thanet

We have set a standard with our repairs contractor that sets out the timeframe they will respond to your repair requests.

For Household repairs form Mears:

  • Emergency repairs - within 4 hours
  • Urgent repairs - within 24 hours
  • Routine repairs - within 16 days

For Gas and Heating repairs from Swale Heating:

  • Emergency repairs - within 4 hours
  • Urgent repairs - within 4-24 hours
  • Routine repairs - within 24-72 hours

Don't forget!
Please check your meter hasn't run out of credit before reporting a loss in gas heating or hot water.

Understand the different types of repairs - emergency, urgent and routine

Understand the different types of repairs - emergency, urgent and routine

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