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Report a repair

Please choose your local area below to find out how report a repair: 

Read about our new gas contractor starting in April 2017

 

For general household repairs contact Mears:

For gas, hot water or central heating repairs contact Swale Heating:

Call FREEPHONE 0800 111 4648 

Smell gas?

Please call TRANSCO on Freephone number 0800 111 999 immediately

Contacting the Property Services Teams at East Kent Housing

Call 01227 862 142 and then select option 2 for repairs.  Please listen carefully to the options offered next, which are either:

  • To report a household or communal repair to Mears press 1
  • To report a gas, hot water or central heating repair press 2
  • For enquiries about new kitchens, bathrooms, or roofing press 3
  • For disabled aids and adaptions press 4

For general household repairs contact Mears:

Please report repairs for door entry systems to East Kent Housing on 01304 872241.

For a central heating or gas repair contact Swale Heating:

  • Call FREEPHONE 0800 731 1886 

Smell gas?

Please call TRANSCO on Freephone number 0800 111 999 immediately

Contacting the Property Services Teams at East Kent Housing

Call 0300 061 9997 and then select option 2 for repairs.  
Please listen carefully to the options offered next, which are either:

  • To report a household or communal repair to Mears press 1 
  • To report a gas, hot water or central heating repair press 2 
  • To report a repair for a UPVC window or door press 3 
  • For an outstanding repair or to book a maintenance inspection press 4
  • For enquiries about new kitchens, bathrooms, or roofing press 5
  • For disabled aids and adaptions press 6

You can contact our repairs contractors using the phone numbers below:

  • For household or communal repairs to Mears: 01303 247 930
  • For central heating repairs to Swale Heating: 01795 47 70 98
  • For UPVC window or door call Mila on 08456 062607
  • If you need to reach staff at East Kent Housing call 01303 858 600 

Smell gas?

Please call TRANSCO on Freephone number 0800 111 999 immediately

For general household repairs contact Mears:

Reporting a repair by text or email?

Please make sure you include your name and address and please give as much information as possible about your repair.  This will help us to prioritise the work correctly and get somebody out to you as quickly as possible. If you have any specific access arrangements please be sure to mention these. 

Report a central heating or gas repair to Swale Heating:

  • Email Swale - please include your property address and full details of the problem.
  • Call Swale Heating on FREEPHONE 0800 121 6860

Smell gas?
Please call TRANSCO on Freephone number 0800 111 999 immediately.

Contacting the Property Services Teams at East Kent Housing

Call 01843 577262 and select option 2, then choose from:

  • To report a household or communal repair to Mears press 1 
  • To report a gas, hot water or central heating repair press 2
  • For enquiries about kitchens, bathrooms, or roofing press 3
  • For disabled aids and adaptions press 4

Every resident has a 'right to repair' - find out what you can expect from us.

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