Our Summer tenants survey

In August, we ran a survey online and in our newsletter asking tenants five key questions, which covered what they liked or disliked about their estate, what we should do differently, what they thought about our repairs service and if they suffered from anti social behaviour. The aim was to find out what matters the most to our tenants and what improvements they would like to see happen locally

Over 300 surveys were completed and we will be using the results to help us develop our delivery plan, which sets out the improvements we will focus on in the next year.

The responses have included lots of positive and constructive feedback as well as lots of good ideas for us to use - here's a selection of what our tenants told us:

There is nothing to dislike and have no complaints. Your staff here are so wonderful and caring.
Canterbury tenant

'There is nothing my husband and I dislike - we have lived here 65 years’ 

Dover tenant

‘You keep the grounds outside in exceptional condition’ 

Shepway tenant

‘I have been pleasantly surprised at how well you look after our little corner at Newlands House. The cleaners do a lovely job every week and the council take away large dumped goods each week, so it does on occasions look quite nice’
Thanet tenant

And here’s just some of the ideas:

‘Get onto tenants to clean up both front and back of their gardens’ 

Dover tenant

‘Put rent account on-line, with on-line statements’ 

Canterbury tenant

'If possible for partition balconies as my neighbours throw rubbish through the gaps and so something to improve communal areas.'

Shepway tenant

'Improve the grounds around the flats by putting seats for us to sit on in the sunshine and some shrubs.' 

Thanet tenant

We will publish the results from the full survey and keep you updated on how our delivery plan develops.

Back to the Delivery Plan