Change to our complaints procedure
From 1st April 2013, our tenants will no
longer be able to refer their complaints directly to the Local
Government Ombudsman. Instead, they will be able to ask a
‘designated person’ or ‘designated tenant panel’ to consider their
complaint once it has been through our two-stage complaints procedure.
Tenant panel
We are currently working with our
Tenant Representatives to set up a tenant panel and
hope to have this in place by the Autumn. In the meantime local
Councillors and MPs will carry out the role as ‘designated
person’.
Updating our comment, complaint or compliment
Policy
Due to these change, we are currently reviewing our policy,
which approved by Board and our Client Officers, will be published
on our website and made available in local offices.
If you have any questions regarding these changes,
please contact us.
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