Our Publications Scheme

There is lots of useful information about East Kent Housing and the different services we provide.  We hope you find the information below useful but if you require any printed copies of this information please contact us.

Who we are and what we do:

• The Management Agreement

• Governance Framework
• Contact us - local contact details for our staff
• Read our local housing information for the four areas we manage
• Find out how people can get involved in improving our services

What our priorities are and how we are doing:

• Read our mission statement and values
• Draft Delivery Plan 2012/14 
• Update on the work we have completed from our Delivery Plan 2011/12
• Delivery Plan 2011/12 - this is our current Delivery Plan
• Find out about our Performance

How we make decisions:

• Find out about our East Kent Housing Board
  
• See who our Board are
• Read about our four Local Area Boards
• Find out about how Area Boards are accountable

Our policies and procedures:

• How we deal with comments, complaints and compliments
• Our Health and Safety Policy
• Our Members Protocol
• Commitment to prevent bribery

• Our Anti-Social Behaviour Policy

Equality and Diversity:

• Equality and Diversity policy
• East Kent Housing Equality report 2012

The services we offer:

Newsletters - read the latest and past newsletters:

• Our Tenant Newsletters

General leaflets or posters:

• Our Anti-Social Behaviour leaflet with a summary of the policy
• Rent advice leaflet for Canterbury area (Includes Direct Debit form)
• Rent advice leaflet for Dover area (Includes Direct Debit form)
• Rent advice leaflet for Shepway area
• Rent advice leaflet for Thanet area

Welfare reform and Benefit Changes advice:

• Housing Benefit Changes advice leaflet
• Supporting questionnaire for Housing Benefit Changes leaflet
• Housing Benefit Changes poster
• Read our online advice about the Benefit Changes

Contact us leaflets – find out the contact details for local staff:

• Canterbury area (Includes sheltered housing information)
• Dover area (Includes sheltered housing information)
• Shepway area
• Shepway Sheltered Housing
• Thanet area
  

Leasehold services leaflets:

• Canterbury area
• Dover area
• Shepway area
• Thanet area

Annual reports for 2010/11:

• Canterbury Summary Annual Report
• Dover Summary Annual Report
• Shepway Summary Annual Report
• Thanet Summary Annual Report

Full Annual Report for 2010/11:

• Canterbury Annual Report to Tenants (PDF, 1.4mb)
• Dover Annual Report to Tenants (PDF, 1.2mb )
• Shepway Annual Report to Tenants (PDF 1.2mb)
• Thanet Annual Report to Tenants (1.2mb)

Read our latest news