Canterbury area of East Kent Housing

Contact us in Canterbury

This section provides the main contact details for the Canterbury area as well as some other useful contact details.

Contact the Canterbury Housing team:

For repairs:

  • For general repairs contact Mears call 0800 313 4740 or email [email protected]
  • For gas servicing and maintenance call Swale Heating 0800 111 4648

To pay your rent:

  • Pay your rent online
  • Call 0845 200 1784 for the automated service
  • Call 01227 862099 and speak to a member of our team

Remember: You need your rent account details handy when you contact us

For leaseholder services:

Get involved in Canterbury

Visit our Get Involved section for details about the differents ways we support local tenants to improve our services.

Making a comment, compliment or complaint

  • Write to us at East Kent Housing, Civic Centre, Military Road, Canterbury CT1 1YW
  • Our fax number 01227 862 020
  • Our e-mail address [email protected]
  • By calling 01227 862 142 or 0800 035 1020 (lines open 8am - 6.30pm)
  • In person at any of our offices - during office hours (Mon-Fri)

    Canterbury - Military Road
    Herne Bay - William Street

Other useful numbers

  • Canterbury City Council - 01227 862 000 (8am to 6.30pm Monday to Friday)
  • Kent Police - 999 in an emergency or 101 to report non-urgent crime
  • Crimestoppers (report crime anonymously) - 0800 555 111
  • Social Services - 03000 41 41 41 (local call rate number)
  • Kent and Canterbury Hospital - 01227 766 877
  • NHS Direct or call 111 for non urgent health calls
  • Kent County Council - 08458 247 247