Useful repair information
When you report a repair our contractors will need to know:
- your name
- address
- daytime phone number
- details about the repair. The more we know about the problem the quicker we can order your repair. We may not even have to inspect it first
- times that are convenient for us to visit
- whether you have any hearing difficulties or need some time to get to the door.
We will tell you:
- if the repair is our responsibility or yours
- a repair order or inspection number
- an appointment, target date or date for the schedule of work in your area
Repair requests are put into categories according to how urgent the repair is considered to be and may be inspected.
Opening times for repairs
You can report a repair 24/7 using the contact details above but after 5pm and before 8am the calls are taken by a central call centre which books emergencies only. If you call after 5pm the call centre will be able to take your request for general repairs and pass these on to the local office.
Beware of bogus callers - If unsure, don’t open the door!
All our staff and repair contractors carry formal identification cards to prove who they are and who they work for. Please ask to see their identification cards and if you are not expecting their visit or want to check the person is working for us, please give the company they work for a call.
If you are unsure – please don’t let the person in – even if it’s raining!
Remember: Your safety is very important and it’s best to double check that the person visiting is who they say they are.
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