Repair response time in Canterbury

Our contracts with Mears and Swale Heating set out how quickly they they will respond to your repair requests.

For household repairs from Mears:

  • Emergency repairs - within 4 hours
  • Urgent repairs - within 24 hours
  • Routine repairs - within 16 days

For gas and heating repairs from Swale Heating:

  • Emergency repairs - within 4 hours
  • Urgent repairs - within 4-24 hours
  • Routine repairs - within 24-72 hours

Don't forget!

Please check that your meter hasn't run out of credit before reporting a loss of gas heating or electricity.