Giving access to our staff and contractors in Thanet
You must allow our staff and contractors to enter the property at reasonable times to inspect its condition, make safety inspections or carry out repairs.
Letting us into your home
We will contact you to make an appointment to visit your home. If you do not keep this appointment you will need to contact us to arrange a suitable time for our visit. Continually missing appointments may result in your property falling into disrepair or we may assume that you are no longer living at the property.
Accessing your home in an emergency
If there is a risk of damage to the property, other properties, or of injury to people and we are unable to contact you, we may need to force entry into your home straight away to carry out the repair. If we enter your property by force in this situation, we will repair any damage we have caused.
You must allow Swale Heating into your property to carry out an annual Gas Safety check.
Beware of bogus callers - If unsure, don’t open the door!
All our staff and repair contractors carry formal identification cards to prove who they are and who they work for. Please ask to see their identification cards and if you are not expecting their visit or want to check the person is working for us, please give the company they work for a call.
If you are unsure – please don’t let the person in – even if it’s raining!
Remember: Your safety is very important and it’s best to double check that the person visiting is who they say they are.
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