Thanet area for East Kent Housing

When a repair will be completed in Thanet

We have set a standard with our repairs contractor that sets out the timeframe they will respond to your repair requests.

For Household repairs form Mears:

• Emergency repairs - within 4 hours
• Urgent repairs - within 24 hours
• Routine repairs - within 16 days

For Gas and Heating repairs from Swale Heating:

• Emergency repairs - within 4 hours
• Urgent repairs - within 4-24 hours
• Routine repairs - within 24-72 hours

Don't forget!
Please check your meter hasn't run out of credit before reporting a loss in gas heating or hot water.

You might be interested in:

• Who to contact for repairs?
• Useful information for when you report a repair
• Our repair responsibilities
• Your repair responsibilities
• Your right to repair
• Condensation Challenge - useful advice
• Aids and adaptations
• Allowing our staff into your home