Contact us
Our phone lines can get busy during peak periods, so it's always worth trying to find the answer on our website before calling your local office. If you do call, please listen carefully to the options available so we can make sure you get put through to the right team.
For media enquiries only please email [email protected] (for all enquiries other than media please use the contact details below).
Contact information by district
Contact us in Canterbury
For Repairs:
- For household or communal repairs email Mears or call 0800 313 4740
Read more about communal areas - For gas, hot water and central heating repairs email Gas Call Services or call FREEPHONE 0800 012 9958
If you smell gas please call the National Gas Emergency number on FREEPHONE 0800 111 999
For Housing Enquiries:
- Email our Housing Team
- Call 01227 86 21 42
For Leaseholder and Right to Buy enquiries:
For Independent Living (Sheltered Housing for older people)
- Email the Independent Living Team
- Call 0800 566 8399 (Monday to Friday between 9am-2pm)
Important information
Our staff and contractors always carry ID badges and every letter we send you should be printed with our official East Kent Housing logo and the logo of the contractor delivering the work. If you ever have any doubt regarding a letter you receive regarding works to your home or a person who visits you about carrying out work to your home please get in touch with us.
Other useful numbers
- Canterbury City Council - 01227 862 000
- Kent Police - 999 in an emergency or 101 to report non-urgent crime
- Crimestoppers (report crime anonymously) - 0800 555 111
- Social Services - 03000 41 41 41 (local call rate number)
- Kent and Canterbury Hospital - 01227 766 877
- NHS Direct or call 111 for non urgent health calls
- Kent County Council - 08458 247 247
Contact us in Dover
For Repairs:
- For household or communal repairs email Mears or call 0800 0234 320
Read more about communal areas - For gas, hot water and central heating repairs email Gas Call Services or call FREEPHONE 0800 012 9958
If you smell gas please call the National Gas Emergency number on FREEPHONE 0800 111 999
- To report a repair for your UPVC window or door call 08456 062607
For Housing Enquiries:
- Email our Housing Team
- Email the Leasehold and Right to Buy team
- Call 01304 872 296
For Independent Living (Sheltered Housing for older people)
- Email the Independent Living Team
- Call 0800 566 8399 (Monday to Friday between 9am-2pm)
For Leaseholder and Right to Buy enquiries:
Important information:
Our staff and contractors always carry ID badges and every letter we send you should be printed with our official East Kent Housing logo and the logo of the contractor delivering the work. If you ever have any doubt regarding a letter you receive regarding works to your home or a person who visits you about carrying out work to your home please get in touch with us.
Other useful numbers:
- Dover District Council - 01304 821199
- Kent Police - 999 in an emergency or 101 to report non-urgent crime
- Crimestoppers (report crime anonymously) - 0800 555 111
- Social Services - 03000 41 41 41 (local call rate number)
- NHS Direct or call 111 for non urgent health calls
- Kent County Council - 08458 247 247
Contact us in Folkestone and Hythe:
For housing or tenancy matters:
- Email: [email protected]
- Call: 01303 765 824
For repairs:
- For household or communal repairs contact Mears: 01303 247 930
Read more about communal areas - For gas, hot water and central heating repairs email Gas Call Services or call FREEPHONE 0800 012 9958
If you smell gas please call the National Gas Emergency number on FREEPHONE 0800 111 999
- For UPVC window or door repairs call Mila on 08456 062607
For Leaseholder and Right to Buy enquiries:
For Independent Living (Sheltered Housing for older people)
- Email the Independent Living Team
- Call 0800 566 8399 (Monday to Friday between 9am-2pm)
Important information:
Our staff and contractors always carry ID badges and every letter we send you should be printed with our official East Kent Housing logo and the logo of the contractor delivering the work. If you ever have any doubt regarding a letter you receive regarding works to your home or a person who visits you about carrying out work to your home please get in touch with us.
Other useful numbers
- Shepway Home Contents Insurance Scheme: 0344 871 2230.
- Folkestone & Hythe District Council - 01303 853000
- Kent Police - 999 in an emergency or 101 to report non-urgent crime
- Crimestoppers (report crime anonymously) - 0800 555 111
- Social Services - 03000 41 41 41 (local call rate number)
- NHS Direct or call 111 for non urgent health calls
- Kent County Council - 08458 247 247
Contact us in Thanet
For Repairs:
- For household or communal repairs call Mears on 0800 023 4320
Read more about communal areas - For gas, hot water and central heating repairs email Gas Call Services or call FREEPHONE 0800 012 9958
If you smell gas please call the National Gas Emergency number on FREEPHONE 0800 111 999
For Housing Enquiries:
- Email our Housing Team
- Email the Leasehold and Right to Buy team
- Call 01843 577 262
For Leaseholder and Right to Buy enquiries:
Important information:
Our staff and contractors always carry ID badges and every letter we send you should be printed with our official East Kent Housing logo and the logo of the contractor delivering the work. If you ever have any doubt regarding a letter you receive regarding works to your home or a person who visits you about carrying out work to your home please get in touch with us.
Other useful numbers:
Thanet District Council:
- Main switchboard 01843 577000
- Housing benefits 01843 577552 [email protected]
- Council Tax 01843 577558 [email protected]
- Housing applications and enquiries 01843 577277 [email protected]
- To report missed rubbish collection, flytipping or dog fouling 01843 577115
- Kent Police - 999 in an emergency or 101 to report non-urgent crime
- Crimestoppers (report crime anonymously) - 0800 555 111
- Social Services - 03000 41 41 41 (local call rate number)
- NHS Direct or call 111 for non urgent health calls
- Kent County Council - 08458 247 247