Money troubles?

What to do if you fall behind with rent

If you fall behind with paying your rent we will try to contact you to find out if you are having money troubles. If we can’t get in touch by text, phone or post we may arrange a visit to your property.

How YOU can contact your rent team:

• Contact the team
• Write to us at: East Kent Housing, Garrity House, Miners Way, Aylesham, CT3 3BF

Fallen behind with your rent or need a little help with your benefits?

We have a dedicated team of Benefit and Money Advisers employed especially to help and signpost tenants regarding their Benefits, including claiming for housing costs. Our specialist team will be able to advise you on claiming housing costs and maximising your income and where appropriate, refer you to other agencies, who may be able to help.

Further help and advice

If you are worried about keeping up with your rent repayments there are a lot of organisations who can offer free and impartial advice:

• A good place to start for help if you begin to struggle is the Citizens Advice website.
• The StepChange Debt Charity offer solutions via its online debt counselling service Debt Remedy.
• The National Debtline offer free, independent advice and they have an online service called My Money Steps
• Kent Savers - call them 0333 321 9050 (Mon-Fri 9am to 5pm) or 0300 456 9990 from 5pm to 8pm, and weekends from 8am to 8pm
• Money Advice Service: moneyadviceservice.org.uk or call 0300 500 5000
• Loansharks Advice - visit www.direct.gov.uk/stoploansharks