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Your repair responsibilities

Our repair contractors deal with a wide range of household repairs but some repairs may be your responsibility to fix.

To help we want to outline some of the main repairs that are your responsibility based on where you live. Full details can be found in your tenancy agreement.

Canterbury

Your responsibilities for General Repairs and Maintenance:

All decorations inside your home - including repairing surface cracks and holes in walls and ceilings
Making sure your double glazed windows and doors are regularly maintained, cleaned and oiled to keep them working properly
Minor repairs to internal doors and frames including adjusting doors to close over carpets
Repairing or replacing locks, latches, keys, handles, bolts and letter boxes, numbers, peep holes, security chains, knockers and bells
Repairing and adjusting kitchen units, cupboards, drawers, doors, shelves and worktops
Replacing broken tiles anywhere in your home
Repairing and maintaining meter boxes
Pest control to keep your home free of rats, mice, fleas,

Your responsibilities for Plumbing and drainage including:

Clearing blockages in sinks, baths and wastepipes
Replacing washers on dripping taps and broken toilet seats
Replacing the chain and plugs on sinks, baths and basins
Replacing the grids over drains
Clearing any blockages in external gullies (except in shared areas to flats)
Clearing blocked toilets if you live in a house or bungalow

Your responsibilities for Electrics including:

Changing plugs on electrical appliances
Replacing fuses and resetting trip switches
Replacing light bulbs and fluorescent tube and starters
Testing and cleaning your smoke alarm and replacing the batteries

Remember: If you require any electrical work, this must be done by a qualified electrical contractor who is approved by us.

Your responsibilities for Private Gardens including:

Repairing footpaths, yards and patios that are not the main access to the front door
Cleaning the frames of your double glazed doors and windows
Repairing or replacing gates and fencing. However we will repair fences that border a pavement or public footpath
Replacing clothes posts, pulleys and washing lines (except in designated shared drying areas)
Keeping air bricks clear and clean
Keeping your garden tidy by cutting the grass and trimming any hedges

Please remember:

You are responsible for repairing or replacing damage your have caused to your home caused by neglect or misuse – even if the damage was accidental.
If you want to carry out improvements to your home please contact us to get permission. This may include laying a patio in the garden, to putting into a new kitchen or knocking down a wall. For smaller DIY jobs like painting or decorating, putting up shelves permission isn’t required.

Dover

Your responsibilities for General Repairs and Maintenance including:

All decorations inside your home including repairing surface cracks and holes in walls and ceilings
Making sure your double glazed windows and doors are regularly maintained, cleaned and oiled to keep them working properly
Minor repairs to internal doors and frames including adjusting doors to close over carpets
Repairing or replacing locks, latches, keys, handles, bolts and letter boxes, numbers, peep holes, security chains, knockers and bells
Repairing and adjusting kitchen units, cupboards, drawers, doors, shelves and worktops
Replacing broken tiles anywhere in your home
Repairing and maintaining meter boxes
Pest control to keep your home free of rats, mice and fleas

Your responsibilities for Plumbing and drainage including:

Clearing blockages in sinks, baths and wastepipes
Replacing washers on dripping taps and broken toilet seats
Replacing the chain and plugs on sinks, baths and basins
Replacing the grids over drains
Clearing any blockages in external gullies (except in shared areas to flats)
Clearing blocked toilets if you live in a house or bungalow

Your responsibilities for Electrics including:

Changing plugs on electrical appliances
Replacing fuses and resetting trip switches
Replacing light bulbs and fluorescent tubes and starters
Testing and cleaning your smoke alarm and replacing the batteries

Remember: If you require any other electrical work, this must be done by a qualified electrical contractor who is approved by us.

Your responsibilities for Private Gardens including:

Repairing footpaths, yards and patios that are not the main access to front or back doors
Cleaning the frames of your double glazed doors and windows
Repairing or replacing gates and fencing – but we will repair fences that border a public footpath
Replacing clothes posts, pulleys and washing lines (except in designated shared drying areas)
Keeping air bricks clear and clean
Keeping your garden tidy by cutting the grass and trimming any hedges

Please remember:

You are responsible for repairing or replacing damage your have caused to your home caused by neglect or misuse – even if the damage was accidental.
If you want to carry out improvements to your home please contact us to get permission. This may include laying a patio in the garden, to putting in a new kitchen or knocking down a wall. For smaller DIY jobs like painting or decorating, putting up shelves – permission isn’t required.

Folkestone and Hythe

Your responsibilities for General Repairs and Maintenance including:

All decorations inside your home including repairing surface cracks and holes in walls and ceilings
Making sure your double glazed windows and doors are regularly maintained, cleaned and oiled to keep them working properly
Repairs to internal doors and frames including adjusting doors to close over carpets
Repairing or replacing locks, latches, keys, handles, bolts and letter boxes, numbers, peep holes, security chains, knockers and bells
Repairing and adjusting kitchen units, cupboards, drawers, doors, shelves and worktops
Replacing broken tiles anywhere in your home
Repairing and maintaining meter boxes
Pest control to keep your home free of rats, mice, fleas,

Your responsibilities for Plumbing and drainage including:

Clearing blockages in sinks, baths and wastepipes
Replacing washers on dripping taps and broken toilet seats
Replacing the chain and plugs on sinks, baths and basins
Replacing the grids over drains
Clearing any blockages in external gullies (except in shared areas to flats)
Clearing blocked toilets if you live in a house or bungalow

Your responsibilities for Electrics including:

Changing plugs on electrical appliances
Replacing fuses and resetting trip switches
Replacing light bulbs and fluorescent tube and starters
Testing and cleaning your smoke alarm and replacing the batteries

Remember: If you require any other electrical work, this must be done by a qualified electrical contractor who is approved by us.

Your responsibilities for Private Gardens including:

Repairing footpaths, yards and patios that are not the main access to front or back doors
Cleaning the frames of your double glazed doors and windows
Repairing or replacing gates and fencing – but we will repair fences that border a public footpath
Replacing clothes posts, pulleys and washing lines (except in designated shared drying areas)
Keeping air bricks clear and clean
Keeping your garden tidy by cutting the grass and trimming any hedges

Please remember:

You are responsible for repairing or replacing damage your have caused to your home caused by neglect or misuse – even if the damage was accidental.
If you want to carry out improvements to your home please contact us to get permission. This may include laying a patio in the garden, to putting into a new kitchen or knocking down a wall. For smaller DIY jobs like painting or decorating, putting up shelves – permission isn’t required.

Thanet

Your responsibilities for General Repairs and Maintenance including:

All decorations inside your home including repairing surface cracks and holes in walls and ceilings
Making sure your double glazed windows and doors are regularly maintained, cleaned and oiled to keep them working properly
Replacement of broken glazing (we will only repair/replace one pane per tenancy per year if the breakage was as a result of accidental damage)
Minor repairs to internal doors and frames including adjusting doors to close over carpets
Repairing or replacing locks, latches, keys, handles, bolts and letter boxes, numbers, peep holes, security chains, knockers and bells
Repairing and adjusting kitchen units, cupboards, drawers, doors, shelves and worktops
Replacing broken tiles anywhere in your home
Repairing and maintaining meter boxes
Pest control to keep your home free of rats, mice, fleas,

Your responsibilities for Plumbing and drainage including:

Clearing blockages in sinks, baths and wastepipes
Replacing washers on dripping taps and broken toilet seats
Replacing the chain and plugs on sinks, baths and basins
Replacing the grids over drains
Clearing any blockages in external gullies (except in shared areas to flats)
Clearing blocked toilets if you live in a house or bungalow

Your responsibilities for Electrics including:

Changing plugs on electrical appliances
Replacing fuses and resetting trip switches
Replacing light bulbs and fluorescent tube and starters
Testing and cleaning your smoke alarm and replacing the batteries

Remember: If you require any other electrical work, this must be done by a qualified electrical contractor who is approved by us.

Your responsibilities for Private Gardens including:

Repairing footpaths, yards and patios that are not the main access to front or back doors
Cleaning the frames of your double glazed doors and windows
Repairing or replacing gates and fencing – but we will repair fences that border a public footpath
Replacing clothes posts, pulleys and washing lines (except in designated shared drying areas)
Keeping air bricks clear and clean
Keeping your garden tidy by cutting the grass and trimming any hedges

Please remember:

You are responsible for repairing or replacing damage your have caused to your home caused by neglect or misuse – even if the damage was accidental.
If you want to carry out improvements to your home please contact us to get permission. This may include laying a patio in the garden, to putting into a new kitchen or knocking down a wall. For smaller DIY jobs like painting or decorating, putting up shelves – permission isn’t required.