Give feedback

Although we work hard to provide our services to a high standards, sometimes things can go wrong. When this happens, we will do all that we can to put things right for you as quickly as possible. We will also do our best to make sure the same thing does not happen again.

You can make a comment, complaint or compliment about our services by contacting us via the following means:

• Completing our online form
• Email your complaint to [email protected]
• Email your compliments or comments to [email protected]
• Write to us at Freepost E K Housing (C)
• Call your local area office

What to include in your complaint:

• Ideally, all complaints should be made soon after the events you want to complain about happened. This makes it easier for everyone to remember what happened.
• Please give as much information as you can, including your name, address and telephone number

You might be interested in:

• Giving feedback online - comments, compliments and complaints
• Different types of feedback
• How we deal with your feedback
• Our service Standards when dealing with your feedback
• Designated Person
• Vexatious Complaints Policy